Job Description

Job Overview:
Under the Supervision of the Store Manager, the Sales Associates primary job function is selling store merchandise and performing related tasks and duties in support of sales and customer service.

Essential Duties and Responsibilities

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

Meet associate performance expectations and goals for the store

Ability to properly complete necessary paperwork

Ability to work in a fast paced, rapidly changing environment

Ability to lift 50 lbs. from ground level to customers car or store shelves

Ability to bend, stoop, reach with arms and hands, and climb on ladders

Ability to move throughout the store unassisted to provide customer service or perform tasks in any part of the store for up to 8 hours

Maintain an awareness of all promotions and advertisements

Maintain cleanliness of all animal cages and fish tanks including animal care and feeding

Assist in floor moves, merchandising, display maintenance, and housekeeping

Assist in processing, replenishing merchandise and monitoring floor stock

Adhere to all policy and procedures


Possess outgoing and friendly personality with strong customer service skills

Possess clear verbal communication and listening skills, both in person and on the phone

Ability to read and interpret documents

Able to work as scheduled to meet attendance requirements, which may include weekends and evenings

Possess basic mathematical skills

Comply with dress policy

Work in a fast pace working environment

Cleaning of livestock habitats

Enjoy working with the public

Be confident and assertive

Education and/or Experience

Previous retail or customer service experience preferred

Working knowledge of POS system preferred

Environmental Factors/Physical Demands

In the course of employment you may be given access to business information, customer and/or personnel information, and other company policies, which Pet Supermarket regards confidential and request you maintain such information confidential. While performing job duties, the employee is regularly required to have the ability to maintain open communication with customers, fellow employees, and upper management. Access, input, and retrieve information from the POS system. Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of his/her job such as lifting up to 50lbs, stand for extended periods of time, climb ladders, bending, reaching, kneeling, stooping, squatting, and reach over your head.

Company DescriptionPet Supermarket has it all for your furry friends. We welcome customers to share their shopping experience with their pets. We sell more than 8,000 pet care products and services on our website and in over 180 stores located in a dozen states. We specialize in pet food, toys, medicine and clothing, and also offer pet grooming in some locations. In addition, Pet Supermarket works with area organizations to host adoptions and related events for animal welfare.

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